Returns & Exchanges

Due to the perishable nature of our artisanal marshmallows, we are unable to accept physical returns once a package has left our kitchen. However, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right with a replacement or store credit.

Return Process

• 1.
  Contact Support

  Reach out to our Sweet Support team via email within 48 hours of receiving your delivery to report any issues.

• 2.
  Provide Evidence

  Include your order number and clear photographs of the damaged packaging or product to help us assess the situation.

• 3.
  Quality Review

  Our team will review your claim within 2 business days to determine eligibility for a refund or replacement based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will immediately process a fresh shipment of your favorite treats or issue a full refund to your original payment method.